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Self-checkout and kiosks
Redsis Turnos
Improve service management and experience with a fast, secure digital queue system
A digital queue system that makes service management easier, with order, traceability and efficient service.
What is Redsis Turnos?
Redsis Turnos is a solution that organizes walk-in service from start to finish: people take a ticket at a kiosk, staff call and serve them from their counter, screens show progress, and an online portal brings together the setup and statistics of every site. No servers of your own, and it keeps going if the internet drops.
The challenge
- Manual lines and full waiting rooms with no idea how long is left.
- Services with no priority and agents with uneven workloads.
- Zero visibility of times and performance by site or agent.
- In retail, customers who stop shopping because they are standing in line.
The solution
From ticket requested to service completed
- Turnero Self-service kiosk to take a ticket.
- Ventanilla The agent calls and records each status.
- Tablero Screens showing queues and tickets being called.
- Portal SaaS Setup, sites and statistics in the cloud.
Paso a paso
How it works
Choose the service
Kiosco
Identifies themselves
ID number or mobile
Gets a ticket
Ticket on screen
Espera informado
Screen or notification
Gets called
Ventanilla
Served
Data to the portal
Beneficios clave
Orderly service by site, room and service, with priorities.
Sigue operando sin internet
Syncs when it is back.
Carga repartida across agents and counters.
Sin servidor propio
Redsis runs the portal.
Personas informadas on screen and, where it helps, by WhatsApp or phone call.
Data to decide
Times, volumes and performance.
Multisede from a single central view.
Costo predecible
You pay per queue device, not per ticket.
How your operation changes
| SIN REDSIS TURNOS | WITH REDSIS TURNOS | |
|---|---|---|
| Waiting | A physical line, with no idea how long is left | Ticket on screen, with optional WhatsApp or phone notification |
| Order | Whoever pushes hardest goes first | Queues by service, with configurable priorities |
| The team | Cargas desiguales entre puestos | Called from the counter, with capacity shared out |
| Information | No figures on times or performance | Statistics by site, room, service and agent |
| Internet down | Service stops | The room keeps serving and syncs later |
| Infraestructura | Your own servers and maintenance | SaaS portal run by Redsis, included |
Ideal for
Retail
Butcher, deli, customer service, returns. Your customers keep shopping while they wait for their turn.
Salud
Admissions, lab, sample collection, outpatient visits, authorizations.
Services
Reception, paperwork, customer service and public services.
Why Redsis?
Everything from one partner
Software, portal, support and, if you need it, hardware.
Soporte incluido
Remote, with unlimited tickets and standard updates.
Go-live close to you
An onsite day in Barranquilla, Bogotá and Medellín.
Crece a tu ritmo
Add sites, agents and channels without rebuilding the solution.
Shall we talk about Redsis Turnos?
Tell us how you operate today and we will show you how it fits your business.
Contact us