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IT Services
IT Services From Source to Repair
Redsis sources, connects, supports and repairs a full range of technology your business depends on across the Americas. We back this with our 15,000-square-foot U.S. logistics and repair center, repair depots in four more countries, multi-vendor parts supply and our own remote and onsite teams.
Technology Services
People You Can Count On at Each Stage
Whether you are bringing new technology online or need more support for what you already run, our consultants, engineers and technicians provide the IT services that keep your technology working. What they learn about your environment stays with the work at each stage, and you can start with the service you need most today.
Source
IT Procurement and Parts, Delivered Where You Need Them
We source equipment with performance, compatibility and cost in mind, then configure, test and stage it in our U.S. center. Your sites receive it ready to work on day one.
IT Procurement and Sourcing
You place one coordinated order instead of managing purchase orders across many vendors. Through our global sourcing desk, we find and supply servers, storage, software and field devices from leading technology partners and vetted suppliers, with factory validation and inspection.
Parts, Spares and Components
We ship multi-vendor spares, components and exchange units worldwide, from server components to point-of-sale and ATM parts. Your equipment keeps running, even when a part is hard to find or the equipment is past the manufacturer's end of support.
Connect
Implementation and Systems Integration That Tie Your Operations Together
One Redsis team carries each project from deployment through integration, automation and testing, so your new technology works with what you already run.
Implementation and Deployment
Our engineers and technicians configure your new infrastructure, applications and devices for your setup, then install, test and validate them onsite and remotely, site by site. Your new systems run as planned from their first day in production.
Systems Integration
Using platforms such as Fortra GoAnywhere and IBM Sterling, our certified integration consultants connect your ERPs, business applications and trading partners. Information moves reliably between them, and each exchange stays secure and on record.
Automation Services
Our consultants design your workflows, test their dependencies and put them into production on platforms such as Fortra Automate and Hyland OnBase. Recurring work runs on schedule, and your team's time goes to the priorities that move the business forward.
IT Support Services at the Level Your Team Needs
Redsis keeps your technology running, with remote support for the everyday and onsite IT support when something needs hands. You choose the level, from help desk support across multiple locations to engineers who operate defined parts of your environment for you.
Help Desk and IT Support
Your users reach our team, which already knows your environment. Each issue has one owner, from the first call through engineering to a technician onsite.
Backup, Recovery and Continuity
Our engineers design your recovery plan, verify backups remotely and test recovery on your own systems, including IBM Power and Veeam environments. After an outage, your business can resume quickly.
Repair That Extends the Life of Your Equipment
When equipment breaks, our own field and depot teams fix it, often repairing instead of replacing, so you keep more of your budget and your sites stay up.
Repair centers in five countries keep that work close to your sites. One team coordinates diagnosis, parts, repair, refurbishment and exchange, from servers to point-of-sale systems and ATMs.
Hardware Maintenance and Repair
Our technicians perform component-level repair onsite or in our own depots on about 5,000 pieces of equipment each month. Failed equipment returns to service quickly, and you protect the value of what you already own.
Third-Party Maintenance
Redsis maintains eligible servers, storage and field devices across brands, including models the manufacturer no longer supports. Your equipment stays productive after its warranty ends.
Refurbishment and Exchange
Restored and exchange units put working equipment back at your sites, and more of your assets stay in service. We choose refurbishment or exchange for each unit based on the best outcome and cost.
Reverse Logistics
We bring returns, failed units and retired equipment back through one flow to repair, exchange or redeployment. You recover and reuse assets instead of writing them off.
Order Fulfillment and IT Logistics for Multi-Site Rollouts
A rollout is a logistics problem before it is a technology problem. From its center in Miramar, Florida, Redsis receives, stages, configures, kits and ships equipment site by site, and handles what comes back.
Your locations receive technology ready to install, on the schedule your rollout needs. When equipment comes back, our technicians repair it in the same building.
Learn more about Order FulfillmentWe Own What It Takes to Deliver It
Redsis owns the physical service capabilities most providers lack. Our consultants, engineers and technicians do the work, and our own facilities, depots and parts support it.
15,000 sq. ft.
U.S. logistics and repair center
Sourcing, staging, testing, fulfillment and repair in Miramar, Florida, with repair technicians on staff and IATA certification for dangerous goods and battery air transport
5 repair locations
in 5 countries
Miramar plus four regional depots, close to your sites in the United States, Mexico, Colombia, Ecuador and Brazil
Multi-vendor parts,
about 5,000 repaired each month
Many brands, not just what we sold you, repaired at component level across the depot network
Our own
remote and onsite teams
Consultants, help desk staff, engineers and field technicians who know your environment. Remote for the everyday, onsite when it needs hands.
Field coverage follows the scope of your engagement and varies by country.
Run and Grow With Confidence, Not Complexity
Tell us what you run and where you run it. We will scope the IT services that fit, from a single repair agreement to support across your locations.
Discuss Your Technology Needs