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PAPELES DIGITALES | MODULE
Correspondence and complaints (PQR)
From filing to response, without losing track of owners or dates
Every communication with an owner, a response time and traceability until it is closed.
What is Correspondence and PQR?
Correspondence and complaints (PQR) is the Papeles Digitales module that controls the receipt, filing, classification, assignment, handling, response and closing of communications and complaints (PQR), with their documents, owners and dates. Receiving a request is easy; the hard part is getting it to the right person and answering it on time.
The challenge
- Filings that arrive by email and get lost in the inbox.
- Informal assignment: it is not clear who answers.
- Response times tracked by hand.
- Scattered attachments and responses that are hard to audit.
The solution
From filing to response
- Central filing A single point of entry.
- Deadline alerts Cases about to expire or overdue.
- Expediente completo Request, attachments, actions and response.
- Backlog board Received, open, closed and overdue.
Paso a paso
How it works
Receipt
The communication arrives
Filing
Number and date
Classification
Type and priority
Assignment
Responsable
Respuesta
With evidence
Cierre
Caso trazable
Beneficios clave
Nada queda sin responsable
Every case is assigned and followed until it is closed.
Fechas bajo control
Alerts before a case expires.
Expediente completo
Request, attachments and response in one place.
Visibilidad operativa
Received, pending, closed and overdue.
Clear classification
Every communication reaches the right team.
Responses with evidence
Everything is ready to audit.
Cargas medibles
You see how much each team handles.
Compliance indicators
Response times without manual reports.
How your operation changes
| WITHOUT DIGITAL CORRESPONDENCE AND PQR | WITH DIGITAL CORRESPONDENCE AND PQR | |
|---|---|---|
| Filings | Arrive by email | Central filing |
| Assignment | Informal | Responsable visible |
| Deadlines | Controlados a mano | Deadline alerts |
| Attachments | Distribuidos | Expediente completo |
| Backlog | Poca visibilidad | Backlog board |
| The response | Hard to audit | Evidence of response |
| Reports | Manuales | Compliance indicators |
Ideal for
Customer service
Complaints with target times and a traceable response.
General Secretariat
Filing and distribution of correspondence.
Legal
Evidence of response and deadline control.
Administrativa
Workload and backlog tracking by team.
Why Redsis?
Assessment of your flow
We review how you receive and respond today.
Tiempos a tu medida
We define owners, target times and metrics.
Part of a platform
You add other modules on the same base.
Strategic partner
More control and more chances to act in time.
Shall we talk about Correspondence and PQR?
Tell us how you operate today and we will show you how it fits your business.
Contact us