Contact Us

SolutionsThe technology we cover — from your core systems to your field devices.

IT Infrastructure

Servers, storage, and the data center backbone.

Cost, hybrid, and managed cloud, to scope.

Integration and Secure Data Movement

Connecting your systems and partners and moving your data securely.

Automation and Business Applications

Ready-to-use applications that digitize and automate your key processes.

Store, Branch and Field

Customer-facing and field devices.

A full range of the technology your business depends on.

From core systems to field devices, Redsis sources it, connects it, supports it, and repairs it across the Americas.

ServicesWhat we do with your technology — and the network we own to deliver it.

Technology Services

Plan, source, and supply technology and parts.

Deploy, integrate, and automate systems.

Managed IT, help desk, monitoring, continuity.

Maintain, repair, refurbish, extend life.

Order Fulfillment

A rollout is a logistics problem before it is a technology problem. From our US center we receive, stage, configure, kit, and ship site by site, and handle what comes back.

Learn more about Order Fulfillment

We own what it takes to deliver it.

A 15,000 square foot US logistics and repair center, depots in four countries, multi-vendor parts, and our own remote and onsite teams — the physical service capabilities most providers lack.

Learn more about our logistics and repair centers

IndustriesWho we serve — the same solutions and services, shaped to your operation.

POS, self-checkout, store devices, omnichannel, fulfillment, parts, and repair.

Grocery · Pharmacy · Convenience and Fuel · Specialty and Apparel

POS, ordering, self-service, and kitchen and customer devices.

Quick Service · Fast Casual · Coffee and Beverage

Banking and Financial Services

Resilient infrastructure, secure data movement, ATMs, and branch technology.

Retail Banking · Credit Unions · Insurance

Clinical interoperability, claim-denial management, provider and installed-capacity reporting, and patient service.

Providers (IPS) · Health insurers (EPS) · Clinics and hospitals

Manufacturing and Distribution

Connected systems and infrastructure across plants, warehouses, and operations.

Plants · Warehouses · Field Operations

Logistics and Transportation

Technology across facilities, field operations, data movement, workflows.

Ports · Third-Party Logistics and Warehousing

Government and Public Sector

Support, maintenance, parts, and repair for confirmed federal and state environments.

Federal · State · Municipal

Distributed operations, one technology partner.

For companies running many locations across the Americas, the gaps between vendors multiply. Redsis covers the span from core systems to field devices, whatever industry you are in.

InsightsPerspective, guidance, and where to find us.

Browse

Thought leadership and how-to.

Success Stories

What we built, and what it changed.

Guides and Resources

Guides, briefs, and downloadable references.

Videos and Webinars

Recorded sessions and short explainers.

Where to find Redsis, in person and online.

AboutTwenty-five years, one partner across the Americas.

Twenty-five years, one partner across the Americas

Offices, depots, and field teams in five countries

Logistics and Repair Centers

The Miramar center and the depots that repair what others replace

The manufacturers we are certified to sell, deploy, and service

The quality, security, and handling standards we work to

Join the teams that keep customers running

Talk to someone who knows your equipment

One technology partner for what your business runs on.

From core infrastructure to the devices in the field, so you can run and grow with confidence, not complexity.

Choose your language

The same site, in three languages.

Home›Solutions›Business applications›Atissia

AI CONVERSATIONAL SERVICE

Atissia

Handle many WhatsApp conversations at once without losing track of any customer.

Talk to an expert

What is Atissia?

A conversational service console for service, support and complaints (PQR) teams. AI takes the first contact, understands the case and routes it to the best-suited human agent. All in one view, with real-time metrics and full history.

The challenge

Urgent cases get mixed with routine ones
Clientes esperando sin seguimiento
No visibility of workload or response times
Manual routing, at each agent's discretion

The solution

AI classifies and prioritizes every case
Active, waiting and urgent cases in plain sight
Customer data without leaving the console
Every interaction is recorded

Paso a paso

How it works

The message arrives
The customer writes on WhatsApp
AI understands
Identifies the type of case
Prioriza
Lo urgente pasa primero
Enruta
To the right agent, with context
Measure and improve
Metrics and history

Beneficios clave

Time under control

You know how long you take to respond and where things get stuck.

Nadie queda esperando

Menos clientes sin seguimiento.

Prioridad consistente

The same criteria every time, no matter who answers.

Data to decide

Clear numbers to justify more agents or shifts.

How your operation changes

	SIN CONTACTFLOW	WITH CONTACTFLOW
Prioritization	By arrival order or gut feeling	AI detects urgent cases and moves them up
Assignment	Manual, at the agent's discretion	Automatic, to the best-suited agent
Contexto	The agent looks up data in other systems	Customer data inside the console
Visibilidad	You don't know the workload or times	Real-time metrics
Audit	Conversaciones dispersas	Full, observable history

Ideal for

Customer service

Technical support

Complaints (PQR) teams

Help desks

Why Redsis?

Experiencia

Enfoque 100% B2B

IA observable

Colombia and Latin America

Shall we talk about Atissia?

Tell us how you operate today and we will show you how it fits your business.